Data notice

Privacy Policy

This Privacy Policy explains what information CYBEK INFOCOM collects, why it is needed, how it is used, and how users can contact us about privacy matters.

CompanyCYBEK INFOCOM
Effective30-06-2026
JurisdictionMorbi, Gujarat

1. Scope

This Privacy Policy applies when a user registers, logs in, connects API credentials, uses bot features, places manual orders, receives alerts, submits support messages, manages profile details, or uses any related service of CYBEK INFOCOM.

2. Information We Collect

We collect only the information reasonably required to provide, secure, support, and improve the platform.

  • Name, mobile number, email address, password hash, OTP status, login status, and account profile details.
  • IP address, browser/device details, login history, session activity, audit logs, and security logs.
  • Profile photo, address, GST number, country, selected theme, plan details, payment/UTR details, and support messages where provided by the user.
  • API key details, encrypted API secrets where supported by the application, provider account references, balance snapshots, order records, bot settings, and trading reports.
  • Telegram, WhatsApp, email, notification preferences, alert templates, message delivery logs, and broadcast/read status.

3. Why We Use Information

We use personal data and service data for the following purposes:

  • Create, verify, secure, and manage user accounts.
  • Send registration OTP, forgot password OTP, support replies, alerts, broadcasts, and service messages.
  • Enable manual orders, bot trading, paper trading, live trading, balance checks, order status checks, and reports.
  • Manage plans, limits, payments, support, customer communication, and admin operations.
  • Detect misuse, prevent unauthorized access, investigate errors, maintain audit logs, and improve platform reliability.
  • Comply with legal, tax, security, accounting, dispute, and regulatory requirements where applicable.

4. API Credentials and Trading Data

API credentials and provider-related data are used to enable selected trading, balance, order, and status features. Sensitive secrets should be encrypted where supported by the application. Users remain responsible for API permissions, provider account security, and disabling or deleting API keys when required.

5. OTP, Email, Telegram, and WhatsApp

If OTP, email, Telegram, WhatsApp, or other notification services are enabled, we may use the saved contact details and message settings to send registration OTPs, forgot password OTPs, price alerts, order alerts, bot alerts, admin broadcasts, and support updates.

These services are operated by third-party providers and may be affected by their own rules, outages, delivery limits, or country/network restrictions.

6. Captcha and Bot Protection

We may use CAPTCHA or bot-protection services such as Cloudflare Turnstile to protect login, registration, password reset, and platform security. These services may process technical data such as IP address, browser details, device signals, and interaction signals for abuse prevention and security verification.

7. Sharing With Third Parties

We may share or transmit required data only where needed for platform operation, communication, support, security, compliance, or legal requirements.

  • CoinSwitch or other trading/API providers when required for market data, balance, order, API validation, or trading features.
  • Telegram, WhatsApp, email/SMS, and other communication providers when the user or admin enables those channels.
  • Hosting, database, storage, monitoring, payment, and technical service providers required to operate the platform.
  • Government, legal, regulatory, cyber security, or law enforcement authorities where disclosure is required by law or valid order.

8. Security

We use reasonable technical and organizational safeguards such as authentication, access controls, encryption where applicable, restricted admin access, audit logs, and operational monitoring. However, no online platform, exchange API, communication provider, server, browser, or network can be guaranteed 100% secure.

9. Retention

We keep account, bot, order, balance, plan, payment, support, communication, audit, security, and log data as long as needed for service delivery, security, legal compliance, dispute handling, accounting, backup, or operational purposes. Some records may be archived or deleted as per system policy.

10. User Rights

Users may contact us to request access, correction, update, or deletion of personal data, subject to legal, security, accounting, technical, and operational retention requirements. Some data may be retained where required for audit, fraud prevention, tax, dispute, or legal reasons.

11. Children and Age

This platform is intended only for users who are 18 years or older and legally permitted to use trading-related services. Users below 18 years of age must not register or use this platform.

12. Changes to This Policy

We may update this Privacy Policy when required for legal, technical, provider, security, or operational reasons. Continued use of the platform after an update means the user accepts the updated Privacy Policy.

13. Contact

For privacy requests, account support, or data-related questions, contact CYBEK INFOCOM using the official support details shown on this page.