User agreement

Terms & Conditions

These Terms explain the rules, risks, and responsibilities for using COIN SWITCH BOT trading tools, manual orders, alerts, reports, API features, and bot features.

CompanyCOIN SWITCH BOT
Effective30-06-2026
JurisdictionMorbi, Gujarat

1. Acceptance of Terms

By registering, logging in, accessing, or using this platform, the user confirms that they have read, understood, and agreed to these Terms & Conditions and the Privacy Policy of COIN SWITCH BOT.

If the user does not agree, the user must not register, connect API keys, place orders, start bots, or use the platform.

2. Age and Legal Capacity

The user confirms that they are at least 18 years old and legally competent to enter into this agreement, use trading-related services, and comply with applicable laws. If the user is below 18 years of age or not legally permitted to trade, they must not register or use this platform.

3. Nature of Service

COIN SWITCH BOT provides software tools for market monitoring, manual order placement, automated bot trading, paper trading, alerts, reports, support messages, and related trading assistance. COIN SWITCH BOT is not a crypto exchange, broker, investment adviser, portfolio manager, tax adviser, or financial adviser.

4. No Financial or Tax Advice

All prices, alerts, calculations, bot previews, profit/loss reports, grid calculations, and system messages are for software-assisted decision-making only. Nothing on this platform is financial, investment, legal, or tax advice.

The user must take independent advice where required and must make their own trading, tax, and compliance decisions.

5. Trading and Bot Risk

Crypto trading is volatile and risky. The user may lose partial or full capital. Automated bots may place, fail to place, modify, cancel, or delay orders based on market price, API response, exchange status, account balance, user settings, server status, internet status, and third-party provider behavior.

After any live manual order, live bot order, cancel request, refresh request, or provider status update, the user must verify the final order status, filled quantity, average price, balance, position, and related records directly with the connected provider or exchange account. Paper orders are simulated records maintained only inside the platform database and must be checked inside the platform reports. Local platform status, alerts, reports, paper records, and bot views are convenience records and may be delayed, stale, incomplete, or different from provider-side truth for live activity.

Provider or exchange norms may deduct fees, charges, taxes, commissions, spread, rounding, or settlement adjustments from an order. In spot BUY orders, the base asset quantity credited by the provider may be lower than the requested or calculated quantity because charges may be deducted according to the provider's current policy. The platform records and uses the filled quantity, average price, status, and reconciliation details returned by the provider, REST response, private WebSocket, or other available provider source. Such provider-side deductions, partial fills, rounding, slippage, or settlement differences are not a platform error and may affect bot pool quantity, next-order sizing, profit/loss, reports, and sell-buy bot calculations.

If a SPOT BUY quantity adjustment option is available and enabled for a bot, it is intended only for SPOT BUY incoming order quantity planning. Example: if the bot intends to receive about 100 units after provider-side deductions and the configured adjustment is 1.04%, the platform may plan the BUY quantity as about 101.04 units before exchange validation. The final credited or filled quantity may still be slightly higher or lower because CoinSwitch or the connected provider may apply its own fee, TDS, tax, partial-fill, lot-size, precision, or rounding rules. The user must verify the final quantity, balance, and next bot action from provider reports and platform records.

During bot preview, save, or validation, the platform may automatically adjust grid count, order size amount, order size percentage, or order quantity to satisfy pair minimum order amount, available balance, provider lot-size, quantity-step, precision, leverage, or other exchange rules. Such auto-fit adjustment is intended to keep the preview executable without changing the user's selected capital, sell capital, low price, high price, Up_Sell_Point, or Down_Buy_Point. The user must review the final preview rows, quantities, prices, estimated investment, and warnings before saving, starting, or running any bot.

In SELL, buyback, or linked-order bot cycles, an executed quantity may create a next BUY or SELL order whose amount or quantity does not satisfy CoinSwitch or provider minimum order amount, lot-size, quantity-step, precision, or balance rules. In that case, the platform may not generate the next order immediately, and the quantity may remain in a local pending pool, buyback pool, retry state, or waiting state until the rule is satisfied, the user changes settings, or the platform can create a valid retry. This is provider-rule and bot-validation behavior, not a platform error.

Bot logic, grid behavior, trigger conditions, pairing logic, retry behavior, cancellation behavior, profit/loss display, and order-generation rules may not always work exactly as the user personally expects or assumes. The user must understand the actual bot settings and must test with paper mode or small-risk settings before using live trading.

Past profit, preview profit, grid profit, sample calculation, back-tested result, or paper trading result does not guarantee future profit in live trading.

6. Risks Accepted by User

The user understands and accepts that loss, delay, error, or service interruption may happen due to the following:

  • Market volatility, sudden price movement, slippage, spread, liquidity, leverage risk, and partial or full capital loss.
  • Manual order mistakes, bot configuration mistakes, strategy mistakes, wrong quantity, wrong price, or wrong side selection.
  • CoinSwitch, exchange, provider, API, WebSocket, order book, market data, rate limit, maintenance, rejection, cancellation, or settlement errors.
  • Server slowdown, hosting outage, database issue, browser issue, internet issue, electricity issue, device issue, delayed price refresh, or stale price display.
  • Telegram, WhatsApp, email, OTP, alert, notification, or message delivery delay, failure, provider block, or wrong configuration.
  • Hacking, phishing, malware, unauthorized account access, leaked API keys, weak passwords, compromised devices, or third-party security incidents.

7. User Responsibilities

The user is solely responsible for their account, provider account, API usage, bot settings, orders, trading decisions, tax compliance, and legal compliance.

  • Use the platform only if the user is 18 years or older and legally competent to enter into this agreement.
  • Understand all trading risks before using manual orders, live trading, paper trading, futures, leverage, or bots.
  • Keep API keys, passwords, OTPs, devices, email, Telegram, WhatsApp, and login sessions secure.
  • Use suitable API permissions and avoid enabling withdrawal permission unless the user independently decides it is required.
  • Check every bot setting, order setting, price, quantity, pair, segment, leverage, and provider account before using live trading.
  • Pay and comply with all applicable government taxes, duties, levies, TDS, GST, income tax, capital gains tax, penalties, interest, and filings.
  • Follow and remain bound by the terms, conditions, API rules, trading rules, fees, limits, and restrictions of CoinSwitch and any other connected provider.

8. Government Taxes

The user is solely responsible for calculating, reporting, filing, and paying all applicable government taxes, duties, levies, TDS, GST, income tax, capital gains tax, penalties, interest, or any other statutory payment arising from trading, crypto transactions, bot usage, profit, loss, deposits, withdrawals, or any activity performed through the platform.

COIN SWITCH BOT does not provide tax advice and shall not be responsible for any tax liability, notice, penalty, or compliance failure of the user.

9. Provider Terms

The platform may connect with third-party providers, exchanges, APIs, communication services, payment services, hosting services, and infrastructure providers, including but not limited to CoinSwitch.

By using this platform, the user agrees to follow and remain bound by the terms, conditions, rules, policies, API limits, trading rules, fees, and restrictions of such third-party providers. COIN SWITCH BOT is not responsible for any loss, restriction, suspension, rejection, fee, tax, penalty, API change, or action taken by any third-party provider.

The user understands that provider fee deduction, filled-quantity calculation, credited asset quantity, settlement method, rounding rule, and order-status handling are controlled by the provider or exchange and may change according to provider norms. The user must verify these details directly with the provider account and accept any difference between requested quantity and provider-confirmed filled or credited quantity.

The platform may enable only selected market pairs, symbols, segments, or provider markets at any given time. Because exchanges may offer many pairs and each pair requires separate validation, rules, quantity limits, price handling, testing, and operational support, COIN SWITCH BOT is not required to add every available market pair. If a user needs a pair that is not currently available, the user may request it through the official support channel. Pair addition remains subject to provider availability, technical feasibility, admin approval, testing, plan permissions, and platform safety rules.

10. API Keys and Security

The user must create and use API keys carefully. The user is responsible for API permissions, provider account restrictions, API key rotation, API key deletion, password security, OTP security, and device security. The user should not enable withdrawal permission unless they independently decide it is required.

11. Alerts and Communication

Telegram, WhatsApp, email, OTP, price alerts, profit/loss alerts, emergency messages, admin broadcasts, and other notifications are convenience features only. Delay, non-delivery, wrong delivery, provider blocking, internet issue, third-party outage, or wrong user configuration does not create liability for COIN SWITCH BOT.

The user must use only lawful, authorized, and compliant communication channels, API keys, sender IDs, phone numbers, Telegram bots, WhatsApp accounts, and email accounts. The user must not use the platform for spam, bulk unsolicited messages, phishing, fraud, abusive communication, fake alerts, illegal promotion, or violation of any WhatsApp, Telegram, email, telecom, provider, or government rules.

If any messaging provider blocks, restricts, bans, reports, or penalizes the user or their account due to misuse, the user shall be solely responsible. COIN SWITCH BOT may suspend or terminate access if messaging misuse or spam activity is detected.

12. Payments, Plans, and Access

Plan limits, bot limits, live/paper permissions, expiry, and service access are controlled by the selected plan and admin settings. Manual payments, UPI payments, QR payments, or other payments may require verification by COIN SWITCH BOT before access is activated or changed.

All plan purchases, renewals, upgrades, manual payments, UPI payments, QR payments, and service charges are final and non-refundable once the plan is selected, activated, renewed, upgraded, or access is provided, except where refund is required by applicable law or expressly approved in writing by COIN SWITCH BOT. The user must review plan details, validity, limits, permissions, and pricing before making payment.

COIN SWITCH BOT reserves the right to change, update, modify, suspend, discontinue, or replace any plan, feature, limit, price, permission, validity, bot limit, live trading permission, paper trading permission, manual trading permission, API provider limit, support level, or service condition at any time for business, legal, security, technical, provider, or operational reasons. Where practical, COIN SWITCH BOT may provide notice, but prior notice may not always be possible or required.

COIN SWITCH BOT also reserves the right to disable, edit, remove, redesign, or change any feature, screen, report, alert, bot logic, strategy logic, order logic, calculation method, validation rule, execution rule, API flow, provider integration, or platform behavior at any time for safety, security, legal, technical, provider, performance, or operational reasons.

COIN SWITCH BOT may restrict, pause, suspend, or terminate access if plan validity expires, payment is not verified, misuse is detected, security risk is found, or the platform is under maintenance.

13. Illegal Activity Prohibited

The user must not use the website, platform, bots, APIs, alerts, payment features, support features, or any connected service for illegal, fraudulent, abusive, misleading, harmful, unauthorized, or prohibited activity. This includes but is not limited to money laundering, market manipulation, fake account creation, impersonation, unauthorized trading, tax evasion, phishing, hacking, spreading malware, scraping, spam, harassment, violation of provider terms, or violation of any applicable law.

14. Website and System Security

The user must not attempt to hack, scan, overload, reverse engineer, copy, tamper with, bypass, exploit, disrupt, or gain unauthorized access to the website, server, database, API, WebSocket, bot worker, admin area, user accounts, payment records, logs, source code, or any connected system.

The user must not use automated scripts, bots, crawlers, brute-force tools, vulnerability scanners, packet tools, fake requests, or any method intended to damage, overload, bypass limits, steal data, or interfere with normal platform operation.

15. Account Ban, Deletion, and Security Action

If COIN SWITCH BOT detects, suspects, or receives a complaint regarding misuse, illegal activity, spam, API abuse, provider misuse, payment fraud, security risk, hacking attempt, unauthorized access, fake identity, abusive behavior, abnormal traffic, violation of provider terms, violation of these Terms, or any activity that may create legal, technical, financial, reputational, or security risk, COIN SWITCH BOT may immediately restrict, pause, suspend, ban, deactivate, delete, or permanently terminate the user account, bots, API access, plan access, support access, messages, records, and related platform access without prior notice.

COIN SWITCH BOT may also preserve logs and share information with service providers, legal advisers, cyber security teams, payment providers, or authorities where required. The user shall not be entitled to any refund, compensation, claim, or damages for such action, except where prohibited by applicable law.

16. User Liability for Misuse

The user shall be fully responsible for any loss, penalty, claim, complaint, chargeback, provider ban, legal notice, tax notice, government action, third-party claim, or damage caused by the user's misuse, illegal activity, spam activity, API abuse, security violation, or breach of these Terms. The user agrees to indemnify and hold harmless COIN SWITCH BOT, its owners, employees, developers, and service partners from such claims or losses.

17. No Claim for Disclosed Risks

The user agrees that all trading decisions, bot settings, API usage, provider account activity, tax compliance, and risk management are the user's own responsibility. The user shall not make any claim, demand, complaint, legal action, or proceeding against COIN SWITCH BOT, its owners, employees, developers, or service partners for any loss caused by market movement, trading loss, bot result, technical error, server issue, internet issue, third-party API/provider error, notification failure, hacking incident, user mistake, or any other risk already disclosed in these Terms, except where such restriction is not permitted under applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, COIN SWITCH BOT, its owners, employees, developers, and service partners shall not be liable for trading loss, profit loss, business loss, opportunity loss, data loss, API failure, exchange failure, market movement, technical failure, cyber incident, or indirect/consequential damages.

19. Updates to Terms

COIN SWITCH BOT may update these Terms when needed for legal, technical, business, provider, security, or operational reasons. Continued use of the platform after an update means the user accepts the updated Terms.

20. Dispute Handling and Jurisdiction

If any dispute arises, the user agrees to first contact COIN SWITCH BOT through the official support channel and allow reasonable time for resolution.

These Terms are governed by Indian law. Courts at Morbi, Gujarat, India shall have jurisdiction, subject to applicable law.